Terms & Conditions

Payment Options

We accept most credit, debit cards and also PayPal payments. All card payments are made securely through PayPal, where all payments are dealt with through their secure server, we use PayPal to process our payments because it is safe and secure for our customers. Even though we use PayPal to process credit and debit card payments, you do not need a PayPal account to pay. We are proud to be a verified PayPal business.

Order Times, Delivery, Postage & Packing

Most orders are sent out within 7 working days as we make our products by hand, to order. They are then blessed and sent out as soon as possible. We do not send proof of postage unless requested and proof of postage is only kept on record for 3 weeks after order has been placed. UK orders should take 2 or less working days to arrive to you AFTER being shipped from us.

Our postage and packing rate for standard orders is £4 for UK orders, this fee is a flat fee no matter how much you order. Most orders are sent out within 7 working days. We do not send proof of postage unless requested and proof of postage is only kept on record for 3 weeks after order has been placed. We use Royal Mail for orders shipped within the UK and sent First Class post.

Undelivered Items

If items are delivered when you are not at home, Royal Mail will leave a card for you to pick up your order from the local delivery office. However, on the very rare occasion packages returned to us due to non delivery, they will incur an admin fee of £10 per order.

If you wish to have your order re-delivered, you must contact us within 48 hours to pay the admin fee and then your order will be sent out again and your postage charge invoiced to you.

If you choose to have a refund instead, we will refund the original amount paid for your order minus the admin fee of £10 to cover the postal charges for the original shipping & the returns of the undelivered package.

Refunds & Exchanges

If you wish to receive a refund or exchange on any of your ordered physical products please return your item, unopened, unused and in the original packaging within 14 days of the date of your order. If your item is received and has been opened we will not be able to refund you.

We are not responsible for items lost or damaged in the post and we are unable to refund these items. For more information please see our ‘Order Times, Delivery, Postage & Packing’ section above.

Please also read ALL of the terms and conditions too as many of your questions maybe answered here and each point on this entire page is also part of the refund and exchange policy. If you have not read our terms and conditions or are not abiding by them then we are not liable to refund or replace as we have been as thorough as we possibly can.

Disclaimer

For your safety, all of our products are sold for magical/spiritual/healing and/or home decoration use only. Keep away from children and pets. When using our products the customer agrees to using at their own risk. Crystal Charged and it’s staff can not and will not take any responsibility for our products misuse or for any magical and healing work undertaken on your behalf. What you do with our products or what you have asked for is up to you and is your responsibility.

We are legally obliged to tell you that due to the Fraudulent Mediums Act of 1951 and the Consumer Protection Regulations that we make no claims as to the efficacy of any of our products or services and that they are for entertainment purposes only. When using our products or services you (the customer/client) agree to using them at your own risk.

By completing the checkout system on our online shop and paying for your purchase you confirm that you have read, understood and agree to all information, terms and conditions on this page.